Case Study
SERTRACEN

Omnichannel Virtual Assistant (Web-Chat and WhatsApp)  implementation  to optimize costs and improve customer service.

Thanks to Aunoa’s solution it was possible to increase automation and reduce call center operating costs.

• The virtual assistant processed a daily average of 1,000 conversations.
• Almost 80% of conversations were solved automatically by the virtual assistant.
• 24x7 service.

Read more about it in our case study!