Case Study
PcComponentes

How to increase the productivity of customer service agents by 230% through a Chatbot on WhatsApp

Thanks to our Conversasional AI solution, PcComponentes has achieved:

• Automate more than 60% of the conversations through WhatsApp.
• Increase agent productivity by 230%.
• Optimize user experience and CSAT level.
• Decrease response time by 96%.
• Improve the quality of Customer Service.